Health Net Medi-Cal: Valued Health Coverage You Deserve
Attention: Imperial County Medi-Cal members!
Please call 1-833-236-4141 (TTY: 711) for questions about your 2024 Medi-Cal plan.
Change Healthcare notice
On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact "a substantial proportion of people in America" and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions.
Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 866-262-5342 regarding any questions.
Health Net is working to improve your online experience
The new Member Online Account is now available. Register now if you haven't already done so. You will need your member number located on your Health Net ID card and a valid email address.
Questions? Contact Member Services toll free at 1-800-675-6110 (TTY: 711), 24 hours a day, 7 days a week.
Welcome Health Net Medi-Cal Members!
Welcome Health Net Medi-Cal members! Thank you for choosing us as your Medi-Cal health plan. You can rest easy knowing that we're here for you through every stage of life with low- and no-cost benefits and programs.
Medical benefits include:
- Preventive care (this includes no-cost screenings).
- Prenatal, pregnancy and well-baby care.
- Family planning services.
- Urgent care, emergency services and hospital care.
- Lab work and x-rays.
- Pharmacy/prescriptions.
- 24-hour Nurse Advice Line.
- Vaccinations.
- Mental health treatment for adults.
- Behavioral health treatment for children.
- Health education programs and services.
- Transportation to and from appointments.
- Multi-lingual help. Interpreter services.
- Eye exams and eye glasses are covered for both adults and children.
- Extra services at no cost to help Medi-Cal members with their health and well-being. Learn more
To serve you better, we invest in local providers that know the distinct culture and needs of your neighborhood. For this reason we can contract with the right doctors, pharmacies and hospitals to give you the valued health care you deserve.
All this and a lot more! For a complete list of your benefits, call Member Services toll free at 1-800-675-6110 (TTY:711) 24 hours a day, 7 days a week.
Member Materials
Your health plan is packed with benefits designed to help you be as healthy as you can be. We don't want you to miss out on any of your benefits. This Welcome Kit will help you get to know Health Net – and get started on your journey to good health!
Los Angeles County
- Welcome Booklet – English (PDF)
- Welcome Booklet – En Español (Spanish) (PDF)
- Welcome Booklet – Arabic (PDF)
- Welcome Booklet – Armenian (PDF)
- Welcome Booklet – Cambodian (PDF)
- Welcome Booklet – Chinese (PDF)
- Welcome Booklet – Farsi (PDF)
- Welcome Booklet – Korean (PDF)
- Welcome Booklet – Russian (PDF)
- Welcome Booklet – Tagalog (PDF)
- Welcome Booklet – Vietnamese (PDF)
Northern & Central California counties
This Member Handbook tells you about your coverage under Health Net. Please read it carefully and completely. It will help you understand and use your benefits and services. It also explains your rights and responsibilities as a member of Health Net.
- Member Handbook – English (PDF)
- Member Handbook – En Español (Spanish) (PDF)
- Member Handbook – Arabic (PDF)
- Member Handbook – Armenian (PDF)
- Member Handbook – Cambodian (PDF)
- Member Handbook – Chinese (PDF)
- Member Handbook – Farsi (PDF)
- Member Handbook – Hmong (PDF)
- Member Handbook – Korean (PDF)
- Member Handbook – Russian (PDF)
- Member Handbook – Tagalog (PDF)
- Member Handbook – Vietnamese (PDF)
Teladoc Health
- Teladoc Telehealth Flyer – English (PDF)
- Teladoc Telehealth Flyer – En Español (Spanish) (PDF)
- Teladoc Telehealth Flyer – Arabic (PDF)
- Teladoc Telehealth Flyer – Armenian (PDF)
- Teladoc Telehealth Flyer – Cambodian (PDF)
- Teladoc Telehealth Flyer – Chinese (PDF)
- Teladoc Telehealth Flyer – Farsi (PDF)
- Teladoc Telehealth Flyer – Hmong (PDF)
- Teladoc Telehealth Flyer – Korean (PDF)
- Teladoc Telehealth Flyer – Russian (PDF)
- Teladoc Telehealth Flyer – Tagalog (PDF)
- Teladoc Telehealth Flyer – Vietnamese (PDF)
Medical Transportation
- How to get a ride for Health Care Services – English (PDF)
- How to get a ride for Health Care Services – En Español (Spanish) (PDF)
- How to get a ride for Health Care Services – Arabic (PDF)
- How to get a ride for Health Care Services – Armenian (PDF)
- How to get a ride for Health Care Services – Cambodian (PDF)
- How to get a ride for Health Care Services – Chinese (PDF)
- How to get a ride for Health Care Services – Farsi (PDF)
- How to get a ride for Health Care Services – Hmong (PDF)
- How to get a ride for Health Care Services – Korean (PDF)
- How to get a ride for Health Care Services – Russian (PDF)
- How to get a ride for Health Care Services – Tagalog (PDF)
- How to get a ride for Health Care Services – Vietnamese (PDF)
There are changes to your Member Handbook described in this errata. The language shown is now part of your Member Handbook.
- Member Handbook Errata: Sensitive Services and Maternity Care – English (PDF)
- Member Handbook Errata: Sensitive Services and Maternity Care – En Español (Spanish) (PDF)
- Member Handbook Errata: Sensitive Services and Maternity Care – Arabic (PDF)
- Member Handbook Errata: Sensitive Services and Maternity Care – Armenian (PDF)
- Member Handbook Errata: Sensitive Services and Maternity Care – Cambodian (PDF)
- Member Handbook Errata: Sensitive Services and Maternity Care – Chinese (PDF)
- Member Handbook Errata: Sensitive Services and Maternity Care – Farsi (PDF)
- Member Handbook Errata: Sensitive Services and Maternity Care – Hmong (PDF)
- Member Handbook Errata: Sensitive Services and Maternity Care – Korean (PDF)
- Member Handbook Errata: Sensitive Services and Maternity Care – Russian (PDF)
- Member Handbook Errata: Sensitive Services and Maternity Care – Tagalog (PDF)
- Member Handbook Errata: Sensitive Services and Maternity Care – Vietnamese (PDF)
The Interoperability and Patient Access Rule
You are now able to view your health information from a third party app on a mobile device or PC! Check out the Interoperability page to learn more.
Health Net Medi-Cal behavioral health plan for members
Your behavioral health benefits are administered by Health Net's Behavioral Health Services. We strive to serve you by listening carefully, working to understand your needs, developing solutions to help meet those needs, and working to deliver results that help improve your quality of life.
Do you know about your behavioral health benefits? Your plan covers medically necessary mental health services. Benefits generally include:
- Sessions with therapists (or counselors), psychiatrists or psychologists, online or in-person.
- Treatment in settings that meet your medical needs – from care for a few hours per day, to several days a week (referred to as "alternate levels of care").
- Treatment follow-up and aftercare.
- For other mental health and substance use treatment needs, Health Net's Behavioral Health Services coordinates referrals to the county mental health plans (CMHPs). Please call Health Net's Behavioral Health
- Services or refer to your official plan documents (Summary Plan Description or Evidence of Coverage) for details about your plan.
Health Net Medi-Cal dental plan for members
Here's a reason to smile. Health Net is the only Medi-Cal plan in Los Angeles and Sacramento counties that offers both medical and dental coverage. Plus, you can receive discounts on adult and child orthodontia treatment through our Orthodontics Discount Program.
Do you know about dental benefits?
Health Net offers low- to no-cost medical and dental benefits to qualified Medi-Cal members in Los Angeles and Sacramento County.
Who can enroll
- Medi-Cal members living in Los Angeles or Sacramento Counties
- Medi-Cal members in Los Angeles and Sacramento Counties that currently have medical with Health Net and want to switch or add dental with Health Net
- Medi-Cal members that currently have dental with Health Net and want to switch or add medical with Health Net
Enroll or learn about the benefits of a dental plan with Health Net
Health Net My Plan for Women
Make a plan for a lifetime of better health for you and your family with Medi-Cal. Explore the articles and videos on this site to learn about Medi-Cal and get started on your plan today!
You can get Health Care, even if you're an Undocumented Adult
Health Net offers Medi-Cal benefits to Californians ages 0-25 years and now 50+ despite their immigration status.
Health Education Programs and Services
You also have free access to many health education programs and services to help you gain and maintain a healthy lifestyle.
For more information check the links below:
- Are my prescriptions covered?
- Member Rights and Responsibilities
- Time and Distance to Care
- Find a Provider
- Provider Directory
- Your Heart's Health is Key to a Healthy Life – English (PDF)
- La Salud del Corazón es Clave para una Vida Sana – En Español (Spanish) (PDF)
- Live a Healthy Life While You Keep Asthma Under Control – English (PDF)
- Lleve una Vida Saludable Mientras Mantiene el Asma Bajo Control – En Español (Spanish) (PDF)
- Reverse Opioid Overdoses and Help Save Lives with Naloxone – English (PDF)
- Reverse Opioid Overdoses and Help Save Lives with Naloxone – En Español (Spanish) (PDF)
- Social Isolation & Loneliness
- Frequently Asked Questions