Medi-Cal Nondiscrimination Notice
Health Net follows State and Federal civil rights laws and does not discriminate, exclude people or treat them differently because of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity or sexual orientation.
Health Net provides:
- Free aids and services to people with disabilities to communicate better with us, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, other formats).
- Free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages.
If you need these services or to request this document in an alternative format, contact the Health Net Customer Contact Center at 1-800-675-6110 (TTY: 711), 24 hours a day, 7 days a week, 365 days a year.
If you believe that Health Net has failed to provide these services or unlawfully discriminated in another way, you can file a grievance with Health Net by phone, in writing, in person or electronically:
- By phone: Call Health Net Civil Rights Coordinator at 1-866-458-2208 (TTY: 711), Monday through Friday, 8:00 a.m. to 5:00 p.m.
- In writing: Fill out a complaint form or write a letter and send it to Health Net Civil Rights Coordinator, P.O. Box 9103, Van Nuys, CA 91409-9103.
- In person: Visit your doctor's office or Health Net and say you want to file a grievance.
- Electronically: Visit Health Net's website.
You can also file a civil rights complaint with the California Department of Health Care Services, Office of Civil Rights by phone, in writing or electronically:
- By phone: Call 916-440-7370. If you cannot speak or hear well, please call 711.
- In writing: Fill out a complaint form or write a letter and send it to Deputy Director, Office of Civil Rights, Department of Health Care Services, Office of Civil Rights, P.O. Box 997413, MS 0009, Sacramento, CA 95899-7413
Complaint forms are available - Electronically: Send an email to CivilRights@dhcs.ca.gov
If you believe you have been discriminated against because of race, color, national origin, age, disability or sex, you can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by phone, in writing or electronically:
- By phone: 1-800-368-1019 (TDD: 1-800-537-7697)
- In writing: Fill out a complaint form or send a letter to U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201
Complaint forms are available - Electronically: Visit the Office for Civil Rights Complaint Portal
Page updated: September 8, 2023
Non-Discrimination Notice Flyers
- Medi-Cal Non-Discrimination Notice Flyer – English (PDF)
- Medi-Cal Non-Discrimination Notice Flyer – En Español (Spanish) (PDF)
- Medi-Cal Non-Discrimination Notice Flyer – Arabic (PDF)
- Medi-Cal Non-Discrimination Notice Flyer – Armenian (PDF)
- Medi-Cal Non-Discrimination Notice Flyer – Chinese (PDF)
- Medi-Cal Non-Discrimination Notice Flyer – Farsi (PDF)
- Medi-Cal Non-Discrimination Notice Flyer – Hmong (PDF)
- Medi-Cal Non-Discrimination Notice Flyer – Khmer (PDF)
- Medi-Cal Non-Discrimination Notice Flyer – Korean (PDF)
- Medi-Cal Non-Discrimination Notice Flyer – Russian (PDF)
- Medi-Cal Non-Discrimination Notice Flyer – Tagalog (PDF)
- Medi-Cal Non-Discrimination Notice Flyer – Vietnamese (PDF)