Key Contacts for California Employers

Small Business Groups – Sales or Support Services

For more information about the products and services we offer to our small employer groups, or for general account services, please contact our Small Business Group Services hotline: 1-800-447-8812.

Small Business Groups – Covered California Exchange Products

Customer Service: 1-888-926-5133
TTY/TDD (hearing impaired): 1-888-926-5180

Large Groups – Quoting and Sales

For more information about the standard products and services we offer large employer groups, or for general account services, please contact your Health Net sales representative.

Account Services Group

Our Account Services coordinators are available at 1-800-547-2967, Monday through Friday from 8:00 a.m. to 5:00 p.m., or by email.

We provide support for brokers, employers, general agents, and third-party administrators to assist with:

• Benefits inquiries and clarification.
• Product and plan overview.
• Claims inquiries, including claims submissions for reprocessing.
• Verifying eligibility.
• Password resets for brokers or employers.
• Ordering single-copy collateral.

Additional Contact Centers

Life: 1-800-865-6288
Vision: 1-866-392-6058
Dental: 1-866-249-2382

After hours? You can still email us your questions, and we'll make every attempt to address your concerns within 24 hours.