Contact by Phone
Thank you for your interest in Health Net! Choosing one of our plans means you're getting 40 years of health care experience and commitment through every stage of life. You're also joining more than three million Californians who've made the same choice.
Whether you're looking for a health plan for yourself, your family or business or, you want to enroll in a state-run program, we're happy to assist you with your health care needs.
Below is a list of the best way to reach us per service or plan type. You can also contact us through the social channels Facebook, Twitter and LinkedIn.
Contact Information for California
Member tip: Check the back of your ID card for your phone contact information.
| Contact name | Contact number |
|---|---|
| Health Net Medi-Cal Member Services | 1-800-675-6110 |
| TTY (hearing and speech impaired) | 711 |
| Contact name | Contact number |
|---|---|
| Health Net | 1-800-327-0502 |
| TTY (hearing and speech impaired) | 711 |
Health Net is here 24 hours a day, 7 days a week. The call is toll free.
| Contact name | Contact number |
|---|---|
| Health Net member - enrolled directly with Health Net | 1-800-839-2172 |
| Health Net member - enrolled through Covered California™ | 1-888-926-4988 |
| Sales | 1-877-878-7983 |
| 24-hour Automated Payment Line | 1-800-539-4193 |
| TTY (hearing and speech impaired) | 1-888-926-5180 |
| Contact name | Contact number |
|---|---|
| Small Group Plans through Covered California | 1-888-926-5133 |
| Small Group Plans through Covered California TTY (hearing and speech impaired) | 711 |
| Group Plans through Health Net | 1-800-522-0088 |
| Group Plans through Health Net TTY (hearing and speech impaired) | 711 |
Mailing Address:
Health Net Medicare Advantage for California
PO Box 10420
Van Nuys, CA 91410
- From October 1 – March 31, you can call us 7 days a week from 8 a.m. to 8 p.m. Pacific Time (PT)
- From April 1 – September 30, you can call us Monday – Friday from 8 a.m. to 8 p.m. Pacific Time (PT)
- A messaging system is used after hours, weekends, and on federal holidays.
| Contact name | Contact number |
|---|---|
| HMO Gold, Green, Healthy Heart and Ruby plans | 1-800-275-4737 |
| HMO Sapphire and HMO SNP plans | 1-800-431-9007 |
| North East Medical Services (NEMS) - HMO Sapphire Premiere II | 1-833-502-8919 |
| TTY (hearing and speech impaired) | 711 |
| Contact name | Contact number |
|---|---|
| Sales/Enrollment | 1-800-977-6738 |
| TTY (hearing and speech impaired) | 711 |
| Contact name | Contact number |
|---|---|
| HMO Gold, Green, Healthy Heart and Ruby plans | 1-800-275-4737 |
| HMO Sapphire and HMO SNP plans | 1-800-431-9007 |
| TTY (hearing and speech impaired) | 711 |
| Contact name | Contact number |
|---|---|
| Member Services | 1-800-926-4178 |
| Sales/Enrollment | 1-800-944-7287, option 2 |
| Contact name | Contact number |
|---|---|
| Medi-Cal - Health Net | 1-800-327-0502 |
| Medi-Cal - CalViva Health (Fresno, Kings and Madera counties) | 1-877-618-0903 |
| Individual and Family Plans | 1-877-878-7983 |
| Small Business (2-100 employees) | 1-800-447-8812 |
| Large Business (101+ employees) | Contact your Health Net sales representative, or call 1-800-448-4411, option 4 |
| Medicare Advantage | 1-800-949-3022, option 2 |
| Medicare Advantage TTY (hearing and speech impaired) |
711 |
| Medicare Supplement (Medi-Gap) Sales and Enrollment |
1-800-944-7287 |
| Cal MediConnect - Health Care Options | 1-844-580-7272 Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Time (PT) |
| Cal MediConnect - Health Care Options TTY (hearing and speech impaired) | 1-800-430-7077 |
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Monday through Friday, 8:00 a.m. to 5:30 p.m. Pacific Time (PT)
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