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Provider Services Contact Information

California – Provider Services Center

Provider Service Contact Information
Provider Service Contact Number/Email
Health Net Provider Services Center
(Except Medi-Cal and Medicare)
Provider Services Medi-Cal 1-800-675-6110
1-800-281-2999 (fax)
Provider Services Medicare Advantage Plans:
Green, Ruby, Healthy Heart I, Violet
Amber, Amber I, Amber II, Healthy Heart II

EDI (Electronic claims submission)
Hospital Inpatient Notification 1-800-995-7890
1-800-676-7969 (fax)
Pharmacy – Group, Individual and Family plans 1-800-548-5524, option 2
1-866-399-0929 (fax)
Pharmacy – Medicare/Medi-Cal 1-800-867-6564
1-800-977-8226 (fax)
Medical Director – Health Net Community Solutions, Health Net Medi-Cal

Note: For inquiries related to contracting, member eligibility, primary care physician (PCP) selection and transfer requests for members, benefit information, claims, billing, complaints and grievances, and other provider inquiries, contact the Provider Services Center online or via email.

California Correctional Health Care Services (CCHCS)

  • Claims Information (CCHCS only)

  • Disputes (CCHCS only) use following address:
    Healthcare Invoice, Data and Provider Services Branch
    PO Box 4038, N. Freeway
    Sacramento, CA

Website Tech Support

  • Website technical or navigation assistance, password resets, locked accounts, or other site functionality.
    Monday through Friday, 8:00 a.m. to 6:00 p.m.

Help Fight Fraud, Waste & Abuse

Contact Pharmacy Services

Health Net Pharmacy Help Desk

Group, Individual and Family plans
Monday through Friday, 8:00 a.m. to 6:00 p.m.

Monday through Friday, 6:00 a.m. to 6:00 p.m.

Health Net Pharmacy Discharge Pager

Commercial and Medicare
Monday through Friday, 8:00 a.m. to 6:00 p.m.

  • By Pager: 1-800-204-1610

Please remember to include your area code with your call back number. When calling please have the following information ready to facilitate the discharge process:

  • Patient name
  • Patient ID number
  • Medication requested
  • Dose and quantity
  • Duration of authorization
  • Anticipated date of discharge

Health Net Clinical Pharmacy Programs
24-hour voicemail for information on clinical programs.

Last Updated: 06/07/2024