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Health Net Providing Special Assistance to Members Affected by Winter Storms Throughout California

Date: 03/25/24

Health Net Assisting Members During State of Emergency

Sacramento, March 25, 2024 – In response to Gov. Gavin Newsom's declared State of Emergency in Alameda, Butte, Glenn, Lake, Mendocino, Monterey, Sacramento, San Francisco, Santa Cruz, Sonoma and Sutter counties, Health Net, one of California's most experienced Medi-Cal managed care health plans and wholly owned subsidiary of Centene Corporation, is providing special assistance to members affected by the winter storms. Health Net is committed to ensuring its members have uninterrupted access to essential prescription medications, critical Health Net information and healthcare services.

Prescription Information

  • During the duration of the State of Emergency, members in Alameda, Butte, Glenn, Lake, Mendocino, Monterey, Sacramento, San Francisco, Santa Cruz, Sonoma and Sutter counties, affected by the winter storms, can obtain an emergency supply of medication from the drug store where they originally filled their prescription.
  • If a member's drug store is closed, they can call Health Net at 1-800-400-8987 for assistance.

Help with Coping

Health Net members have access to Managed Health Network (MHN) for coping support including referrals to mental health counselors, local services and phone consultations. These services support members coping with grief, stress or trauma related to the winter storms. MHN operates its hotline 24 hours a day, seven days a week at 1-800-675-6110 (TTY: 711).

Video Medical Appointments

If members cannot reach their primary care provider during a declared State of Emergency, Health Net provides access to telehealth services at no cost. To make an appointment, members can refer to their Health Net ID card for more information on accessing telehealth services. Members can also find this information by registering with and logging on to

Information for Healthcare Providers

Doctors and nurse practitioners can call Health Net at 1-800-641-7761 for help with:

  • Emergency prescription refill guidelines
  • Escalating approvals to reduce approval turnaround times
  • Approval for out-of-network treatments when in-network resources are unavailable

Other Important Information

Depending on how long the members need additional assistance, Health Net may take additional steps to ensure its members have access to necessary healthcare services.

Last Updated: 03/25/2024