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Health Net Assisting Members Across Siskiyou, Lassen and Plumas Counties during State of Emergency

Date: 08/20/20

SACRAMENTO, July 19, 2021 – In response to Gov. Gavin Newsom's declared states of emergency in Siskiyou, Lassen and Plumas counties, Health Net, one of the state's longest serving and most experienced Medi-Cal partners, is providing special assistance to members in these counties. The company is taking steps to ensure members affected by fires can access essential prescription medications and have important information about their benefits if their services are interrupted.

Prescription Information

  • During the duration of the state of emergency, members in counties affected by the fires can obtain an emergency supply from the drug store where they originally filled their prescription.
  • If their drug store is closed, members can call Health Net at 1-800-400-8987 for assistance.

Help with Coping

Health Net members can also call MHN for coping support. MHN can offer referrals to mental health counselors, local services, or phone consultations. These services can help members cope with grief, stress, or trauma related to the fires. MHN operates their hotline 24 hours a day, seven days a week and can be reached at 1-800-227-1060.

Telehealth Options

  • If members cannot reach their doctor, of if they need medical advice, they can talk to a registered nurse 24 hours a day, 7 days a week. The company's Nurse Advise Line is 1-800-675-6110 option 4
  • Members can also download the Babylon app and make a video appointment to speak face-to-face with a health care provider for non-emergency issues.

Information for Healthcare Providers

Doctors and nurse practitioners can call Health Net at 1-800-641-7761 for help with:

  • Emergency prescription refill guidelines
  • Escalating approvals to reduce approval turnaround times
  • Approval for out-of-network treatments when in-network resources are unavailable

Other Important Information

With decades of experience caring for California's most vulnerable residents, Health Net has worked hand-in-hand with the state to build Medi-Cal and serve those who depend on its healthcare safety net.

When disasters hit our communities, Health Net is there on the ground with financial and staffing support for our partners. We've provided much needed necessities – like cell phones – as well as PPE and local vaccination centers during the COVID pandemic. We were there to fund shelter, food, school supplies and counseling after California's massive wildfires.

Depending on how long the members need additional assistance, Health Net may take additional steps to ensure its members have access to necessary healthcare services as necessary.

About Health Net

At Health Net, we believe every person deserves a safety net for their health, regardless of age, income, employment status or current state of health. Founded in California more than 40 years ago, we're dedicated to transforming the health of our community, one person at a time. Today, Health Net's 2,600 employees and 85,000 network providers serve 3 million members. That's nearly 1 in 12 Californians. We provide health plans for individuals, families, businesses of every size and people who qualify for Medi-Cal or Medicare — Coverage for Every Stage of Life™. Health Net also offer access to substance abuse programs, behavioral health services, employee assistance programs and managed health care products related to prescription drugs. We offer these health plans and services through Health Net, LLC and its subsidiaries: Health Net of California, Inc., Health Net Life Insurance Company and Health Net Community Solutions, Inc. These entities are wholly owned subsidiaries of Centene Corporation (NYSE: CNC), a Fortune 25 company that offers affordable and high-quality products to nearly 1 in 15 individuals across the nation. For more information, visit

Last Updated: 08/10/2021